YANKEETRADERS does NOT accept returns of any edible products. All return/refund requests must be made to our Customer Care department within 10 business days of receipt of your order (determined by FedEx tracking) AND must be authorized by customer service in advance.

YANKEETRADERS may accept returns of non-edible items that have not been used (such as candles, soap etc.). Refunds for returns exclude shipping costs, and the customer is responsible for shipping the products back to us in their original condition at their expense. A 10% restocking fee will be applied to returns of non-edible products. A 20% restocking fee and the shipping charges to and from our warehouse will be applied to candy received back at our warehouse due to undeliverable addresses or customer refusal of packages. Please send your pre-approved returns to the following address closest to your address:

YANKEETRADERS

Attention: Returns

6500 Chapmans Road

Allentown, PA 18106
Since food products cannot be returned, and we do not refund for melting, please take care when placing an order and keep in mind the following (if you have any concerns or specific requirements, please contact us before you place your order):

Quantity: Think through and calculate how much candy you will need for an event or project.

Taste: Manufacturers sometimes change their recipes, and your taste buds change too.

Color: Some of our products are hand-made in batches and color may vary. Colors may also look different from one computer monitor to the next.

Brand Variance: Different brands of candy like gummies, taffies, caramels, etc. vary in consistency, texture, firmness, etc. So, the same types of candies made by different brands will not always taste the same

Heat: If it is warm in your area, stay away from heat-sensitive items as we do not refund for melting! And always make sure someone is around to receive the package.

Mistakes: Double check your online order before hitting that submit button!

Of course, if we make any mistakes with your order, we will take full responsibility – just make sure that you contact us within 10 business days of receiving your order, as we cannot approve any requests for refunds/reships after such time.

Refusal of Package:

If parcels are refused, original and return shipping costs will be charged to the purchaser's original form of payment along with a 20% restocking fee.

Cancellations:

We process orders quickly, usually within 1 day of receiving the order. We ship Monday - Friday.  As soon as an order is shipped it cannot be cancelled

We appreciate your understanding on this matter and we urge you to please take the time to carefully make your selections before hitting that submit button!!

If you are unable to cancel your order but still want to return the products, you have the option of returning or refusing the package once it arrives at your destination (see details above regarding returns and refusing packages).

Incorrect Shipping Address:

If the customer provides the wrong address when placing an order, the following shall apply:

If the order is returned to YANKEETRADERS in good condition: Customer will be responsible for the full cost of shipping as well as a twenty percent (20%) restocking fee.

If the package is returned to YANKEETRADERS but the contents are damaged or if the package is lost: No refunds.

Incorrectly Ordered Items:

In order for credit to be received for incorrectly ordered items, the product must be returned, at purchaser’s expense, to our return address listed above, and must be in the same condition as it was received.

Merchandise must be returned, at purchaser's expense, in the same condition as it was received and it is up to the purchaser to choose a return delivery method that best suits their needs.

Please note that on orders caused by customer error, we are unable to issue credit for shipping in either direction.

Hot Weather Issues:

YANKEETRADERS, cannot take responsibility for products damaged in transit due to extremes in temperature, nor will we replace said product before reviewing the delivery circumstances involved. If questions arise as to perishability, please contact us and we will do our best to provide guidance.

In the event that a product is received in unusable condition, for reasons other than extremes of temperature, a claim must be submitted within five (5) days after physical receipt of merchandise as determined by your shipment tracking. In the event that a claim is submitted after the stated time period, we will not be able to issue credit nor refund product.

Seasonal Orders

Due to the limited quantity of seasonal candies, please note that the purchase of all seasonal merchandise, perishable or non-perishable, is non-returnable.

Missing Items

In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within two (2) business days of physical receipt as determined by FedEx tracking. We will compare items ordered as well as physical weight of the package and issue a store credit accordingly.

Orders With Incorrect Merchandise

In the event that incorrect merchandise is received, we will do our best to correct the error in a timely fashion.

Please note that in order for credit to be issued, notification of order discrepancies must be made within two (2) business days of receipt as determined by your shipment tracking.